Frequently asked questions, in no particular order; 

Do you have cabins by the lake? 

Yes.  We are on the lakeshore.  A natural shoreline and heavily forested strip of public land is between the cabins and water.   We offer seven units, all 1 bath and 2 bedroom, except the lodge, which has 3 bedrooms, 1 bath.  All seven cabins are fully furnished, kitchens are stocked with cookware, plates, utensils, paper towels. 

Bathrooms are supplied with linens, indoor towels, bathroom tissue, and a basket to exchange your linens with.  All you need to bring are your personal items, cooler w/ice, food and bbq charcoal.  Each cabin also has a Webber BBQ and a picnic table for guests. 

How far from the shore? 

Walking distance of 500 ft via the public access road.  Guests may walk, or drive a car.  The public access road is gravel, and can be rough or uneven.  It is slick after rain events.  The public acces road is also steep in some areas, so elderly or young persons will need assistance.

Do you have a dock? 

Yes, we have a four berth dock for guests use, $10 per night, per slip.  There is a step ladder on the dock for swimmers.  You may bring your own umbrellas, folding chairs and flotation devices. Children under 12 must have a life vest while on the dock.  Swim shoes are also required for persons of all ages while on the dock. 

Boaters - Please obey boating laws and no wake zones, that includes staying 100 feet from all other watercraft, swimmers docks and structures.  Scuba divers are common, so always stay 500 ft away from flagged diving sites. 

The cove at our resort is also shared by other dock owners.   Please be considerate of their property and the safety of persons in the water in any area of the cove.  Please reduce your speed to 5 mph while entering or leaving our cove.

Do you rent boats?  

We do have a dock for your day nad overnight use, but we do not rent boats.  Please see the Bull Shoals Lake Boat Dock, for all your boating, fishing, and water sports needs.  Boat Sales and Service is also available at the Bull Shoals Lake Boat Dock. 

Do you have a pool? 

Yes, it will be ready for Memorial Day, 2011.

Can you hold our cabin until we can get enough money for a deposit?  

You may secure your reservation by placing a deposit of 50% of the total reservation with a Visa or MasterCard. We are unable to hold cabins without the deposit being received.

What's your cancellation policy?   

To avoid any misunderstanding, guests will be charged for the number of days reserved. A deposit of half of the total amount is required to secure your reservation. The remaining balance due may be paid at check in when signing the registration card. 

We are unable to issue refunds due to to late arrivals, early departures, accidents or unpleasant weather, poor fishing or hunting, or situations beyond our control. 

Refunds can be given if the cancellation is received prior to 45 days of the reserved arrival dates, less the 8% handling fee.  For cancellations received within 45 days of arrival including reservations made within that 45 day period, all payments will be retained.  If the occupancy is refilled, we are happy to issue a full refund less 8% handling fees.  Guests assume responsibility for costs incurred and paid by the resort. 

In the event of an emergency we will hold deposits and apply them to any future available date of equal value, less the 8% handling fee applied to your check in balance.

For any special requirements, just let us know 30 or more days in advance of the registered arrival date.  Anything we can do to accommodate a special occasion, in any way possible, please let us know!  We cannot guarantee that we can accommodate any changes or special requests at check-in.

How do I make a reservation? 

Read over the reservation policy, and submit your approval as prompted.  Email us your exact arrival and departure dates and cabins that you wish to reserve.  Specify how many adults, and how many persons under 12 years old.  We will reply with all the information you need so you may compare rates. 

If we do not have an opening for your dates, we are happy to provide a list of the finest accommodations on the lake, to help you plan your vacation easily and quickly.  If our rates are acceptable, and you wish to reserve the cabin, call 1-800-887-6259 with a Visa or MasterCard, and place 50% of your total reservation as a security deposit.

If you'd like to reserve the whole facility, it may be easier for one person to place the deposit on the total reservation.  Each cabin may also be reserved by an individual, each placing a deposit on their own cabin.  See our Rates for a breakdown on each cabin.

What forms of payment do you accept? 

Pay Pal, Visa or MasterCard.

Is your booking or rental guaranteed to be available?

Reservations are guaranteed by placing a security deposit as described.  Start the process by sending an email via our Contact Form containing your exact dates and your detailed information.  Read our return email carefully.  If you have made a reservation, be sure to read our confirmation of your reservation carefully to be sure we have not made any errors in your itinerary.  

Reply to our email to let us know that you received it and it is correct.  Feel free to make any comment, suggestion, or correction of your reservation using email.  Clear communication will guarantee that your reservation is correct.

How do we get there? 

See our Directions page for the Google Map Trip Planner we have prepared for our guests.

Can I bring my dog? 

Yes, dogs only.  We love dogs, and want your pet to enjoy their vacation too.  Please take responsibility for the dog at all times, even when not at the resort.  When leaving for a day trip, pets must be taken with the family, or kennel the dog at our local boarding facility, Pampered Paws, just a few miles from our resort. 

Please announce the pet when making the reservation, and verbally acknowledge the agreement that the pet will not be left in the cabin unattended for any length of time.  Please consider the rights of others, as well as the best care for the pet when choosing to leave a pet alone in a strange environment. 

 Please do not leave any pet locked in any cabin for any period of time, no exceptions please.  Read our Reservation Policy carefully, and submit your approval of our policy if you wish to bring a pet.

Can we bring more than the occupancy listed per cabin? 

Yes, each additional person over 12 yrs old is $10 per night. 

Do you have large water heaters in every cabin?

Yes, but if there are eight persons in a cabin, and the first three take a half hour hot shower, there won't be any hot water left.  Conserve water and there will be enough hot water.

What happens if we are not happy with the place? Refunds?  

If our resort does not satisfy the needs of your group or fails to live up to our presentation despite our best effort, we will be happy to provide a list of the finest accommodations on Bull Shoals Lake to choose from.    Our cabins are older, so they need to be treated gently, understanding their age.  However they have survived 50 years as vacation rentals, so they are sturdy, well built cabins as well as authentic relics of the past.   

We do our best to present the cabins and grounds by posting the most current pictures of the resort on our three main websites, as well as several major vacation rental listing servies.  We  reply to phone and email inquiries and answer any questions to the best of our ability.   But if for any reason a guest is dissatisfied, we will do everything in our ability to remedy the situation to the satisfaction of all parties.

Are you wheel-chair accessible?  

Not at this time, but we are planning to expand the lodge and make each room all accessable for those persons using a wheelchair or are have limited mobility.

Are you small-children/infant friendly? 

Yes, we do have a infant swing on the playground, and toddler wading pools for the smallest of babies.  Supervision of all children is required, at all times. 

What time is breakfast served?  

Cabin kitchens are stocked with everything needed to cook breakfast, lunch or dinner.  There is also a picnic table and Webber BBQ outside the door for our guests.  We do not serve breakfast, lunch or dinner.  Food, water, smores, marshmallows and personal items including charcoal, lighter fluid, or ice are not provided. 

How old is the Resort? 

Rocky Hollow Lodge was built in the early 60's, making it 50 years old in 2011.

Do you have single night rentals available?  

Our cabins are three night minimum spring summer and fall.  Guests may reserve two nights in the off season, Nov 15 - Feb 15th.  The Main Lodge is a seven night minimum, from Memorial Day thru Labor Day. 

Do you have a laundry facility? 

We do supply towels, linens, paper products including coffee filters and bathroom tissue.  Our helpful housekeeping staff will exchange cabin towels as needed, just put your basket out before 10 am, linens will be replaced promptly.  

Due to the needs of the resort, we are not able to provide the machines to the guests.  Bull Shoals does have a public laundry just a few blocks from the resort.  We are planning the addition of a guest's laundry in the next year or two, one of many improvements on the schedule.

Are you close to Wal Mart? 

Yes, Wal Mart is just seven miles from Bull Shoals, in the town of Flippin, AR

Are you close to grocery stores, post office, banks, restaurants? 

Yes, we are in the town of Bull Shoals, on paved streets, just a short walk from our full service grocery store, Harp's Food Store. 

Can we have karaoke, or loud music, or fireworks at your resort?

Yes, yes, and yes.  Musicians are welcome!  Guitars around the fire pit on a hot summer night are just a part what makes our resort a memorable experience.  You'll find our accommodations open to a friendly party atmosphere, especially on the 4th of July.  Fireworks are permitted on the 4th of July only, and only until midnight. 

We have a very large fireworks display put on by the City of Bull Shoals.  An hour long, impressive barrage of exploding rockets are shot out over the lake from the State Park which is located next to the Bull Shoals Dam.  Viewing fireworks from the 2nd Fairway on the Golf Course is excellent, and a lot of fun. 

Are there boating laws that we should know about? 

Yes, please see Boating Regulations for more information.  All children under 12 must have a  life jacket on at all times while on the water, including docks, row boats or any floatation device or craft.  Please obey no wake zones, that includes staying 100 feet from all crafts, boaters, swimmers dock and structures. 

The cove at our resort is also shared by other dock owners.   Please be considerate of their property and the safety of persons in the water, and always reduce speed to 5 mph while entering or leaving our cove.

I've heard that there are a lot of bugs in Arkansas, do you have bugs at your resort? 

We have numerous species of Dragonflies and Butterflies, and a good population of Lightning Bugs every summer.  Cicadas are annual and quite loud.  Staying in the open air away from dense shaded brush and you will not see any mosquitos.  

As far as other biting insects like ticks and chiggers, we treat the property four times a year with seven dust in coordination with their reproductive cycles.  This insures that we keep the playground, grass areas and cabin areas free of crawling, hopping and scavenging bugs. 

The cabins themselves are treated with insectifuge, sprayed underneath and inside,  then disinfected and thoroughly cleaned between check in and check out to insure there are no bugs in the cabins or on our grounds.  We have never had a complaint in our four years of anyone being bitten, that wasn't explained by an errant walk into tall grass along the river while fishing, or while finding a lost golf ball at the golf course.  

Insect bites usually occur when hiking off trail, where one is likely to get a tick, just like any dry, forested region in North America.  Staying out of uncut grass, weeds, or brush, and staying on trails will greatly reduce the chance of getting a bite.

Flies can be a problem during the summer months.  We hang fly traps at each cabin to help keep them to a minimum.  Pouring out sodas, drinks, or cooking grease, spilling or leaving raw food outside attracts flies to yoru cabin.  Flies can only be controlled if everyone keeps their areas clean. 

What should we do if the people in the next cabin are making a lot of noise after the 10:00 pm Quiet Time Policy? 

Infractions cannot be handled by resort staff or owners.  Please call 911, they will dispatch officers on duty 24 hours who are very happy to be of service and less than two minutes away.  Bull Shoals has a noise ordinance, and we include quiet time after 10 pm in our reservation policy outline. 

What happens if myself or my family are hurt while on vacation? Is there liability coverage in the unlikely event that it is needed?

Call 911 for any emergency, responders are within minutes from our location.  Bull Shoals has a fully staffed medical facility four blocks from the resort.  See  Katie Combs Family Medical Clinic for more information on our medical facility, and emergency response.  For all emergencies, call 911.

The resort carries liability insurance necessary according to state law.  The best insurance is when guests agree to use common sense, such as supervising children of all ages, at all times.  Signing our registration card is acceptance of our policy and an agreement to hold us harmless for injuries or damage due to any accident or event outside our control. 

The acknowledged Supervising Adult in each cabin is responsible for damages, injuries, or repairs needed due to careless or irresponsbile activity, neglect or misuse of property, or failure to use good judgement while at the resort, on the  lake or on any public lands that leads to injury, damage or death. 

Using common sense and taking precations to be safe is the guests responsibility whether verbally instructed or not.  Guests are responsbile for taking appropriate measures to be able to enjoy themselves in such a way that they do not disturb other guests, or injure themselves, or cause damage to the cabins or property.  

Please read our Reservation Policy before making your reservation!